Frequently asked Questions;


Customer account


How do I create a customer account in the 3.5 Outlet GmbH online shop?


To create a customer account, click the ("My Account") icon in the top right of the screen. Then a form will be shown asking you to fill it out. Confirm the information. You will then receive a confirmation email to confirm the customer account you have also created.

You can also create your customer account when you place your first order in the online shop.

If you have any difficulties creating your account, our customer service team will be happy to assist you.


What do I need a customer account for?


A personal account in the 3.5 Outlet GmbH online shop (www.3punkt5.ch) is required to process your orders correctly. Thanks to the account, you can easily track the status of your orders, find and download invoices, track returns, etc.


How can I change the personal data of my customer account?


To change the personal information, click on the ("My account") icon in the top right of the screen and then log in. Under the category "My addresses" you have an overview of your data. You can then click the "Update" icon to edit your information. Then click on save.


How can I reset my password?


If you don't remember your password, click on the icon ("My Account") or click on the link "Forgot your password?" when you log in. We will then send you a link to your email address used to create your customer account wich you can use to reset your password.


How do I sign up?


To register, click on the icon ("My Account") on the top right of your screen. Then enter your email address and password and click on "Login"


What is the personal data, i.e. information on my account, used for?


We attach great importance to data protection and the protection of the privacy of our customers. The information in your customer account in the online shop of 3.5 Outlet GmbH (https://3punkt5.ch/de/) is only used in the context of your business relationship 3.5 Outlet GmbH. Under no circumstances will this information be exchanged or sold to third parties. Your bank details will not be disclosed to us as all transactions are carried out securely by our payment partners.





How do I find an article?


Our website offers you several ways to find an article.

You can do this by clicking the "Search" icon in the top right of the screen. There you can enter the brand, the name of the article, or even the "EAN Code" (barcode) from 3.5 Outlet GmbH. You can also scroll through our categories. You can refine your search using filters (colors, sizes, price, etc.) on the left of the screen.


Why does an article no longer appear on the shop?


If an article is no longer listed in the 3.5 Outlet GmbH online shop (https://3punkt5.ch/de/), it is neither available in our online shop nor in our shop.


Can I see if an item is available in our store?


Under the desired item in our online shop, you can see whether it is available in our shop by selecting your desired size. All products offered in our online shop (3punkt5.ch) are also available in our shop in Zurich-Wallisellen.

(3.5 Brands Store, Richtiarkade 3, 8304 Wallisellen)


What to do if an item is defective or damaged?


Our employees of the 3.5 Outlet GmbH online shop pay great attention to possible material defects, stains or other defects. If, in spite of everything, you are not satisfied, please contact us by phone on 044 430 35 35




How does an order work?


If you have found the item you are looking for, select the size and add it to your shopping cart. To complete your order, click on "My shopping cart" or on the symbol.

Then you should only register. To do this, click on "Register" and enter your email address and password. Then click on "continue"


If you do not have an account yet, you can order as a guest. Click on "order as a guest". Enter your email address and follow the instructions step by step.

Now only your delivery address and possibly your payment method are missing.

It is also possible to pick up the ordered goods in the shop.


How do I know if my order has been taken?


Once the payment has been registered, a page will appear to confirm your order. You will also receive a confirmation email with a summary of your order.

Under the "My orders" category and then in the "My account" area, you can see all the orders that have been placed and validated.


How can I track the status of my order?


Under "My orders" in the "My account" area you will find all orders and their corresponding status. We update the status according to the logistical processing.


How can I change my order?


After paying for an order, it is no longer possible to change the order. However, you can contact our customer service (email: info@3punkt5.ch or 044 430 35 35) if you have forgotten an item or if it is the wrong item. We will change the order if possible.


How do I cancel my order?


Only orders that have not yet been sent can be canceled. To do this, quickly contact our customer service, who will confirm whether the order has been sent or not. Our service will also take care of the cancellation.

If your order has already been shipped, you can return the order within a maximum of 14 days.



Is it possible to order an invoice?


Yes, it is possible to order on account. Invoicing and payment collection are handled by a third-party provider (POWERPAY) on behalf of 3.5 Brands Store.





What payments can I use?


You can pay at 3.5 Outlet GmbH with the following payment methods:

• Visa

• MasterCard

• American Express

• PayPal

• Post Card

• Bank Transfer

• Gift card 3.5 BDST


Is it possible to pay in installments?


Payment of your order in multiple installments is not possible.


Is it a secure payment method?


Every payment in our 3.5 Outlet GmbH online shop (3punkt5.ch) is completely secured.

We use completely secure, encrypted transmission methods and payment processes with our payment partners (Postfinance).

Furthermore, 3.5 Outlet GmbH does not store any information regarding your payment.


How do I use a gift card?


You can pay in full or in part with your 3.5 Outlet GmbH gift cards, your orders in the 3.5 Outlet GmbH online shop or in stores.

To do this, simply enter your card number in the "I have a gift card" field when choosing the payment method.


My voucher code is not working, what can I do?


If you have received a coupon code from 3.5 Outlet GmbH, you can enter it in the "Coupon code" field and then click "OK".

If the code is not recognized, please repeat the entry, paying attention to upper and lower case. If the code is no longer valid or incorrect, a corresponding message is displayed.




Which countries can items be shipped to?


We deliver exclusively to Switzerland and Liechtenstein. Deliveries outside of these zones cannot be processed at the moment.


What shipping methods are there?


All our deliveries are sent by DPD or post.


How long is the delivery time?


After preparation, you will receive the delivery within 1 to 5 working days. The goods are normally dispatched on the day of the order.


How much are the shipping costs?


The shipping of orders via our online shop 3.5 Outlet GmbH (3punkt5.ch) is CHF 9.-


How can I track the shipping of my ordered items?


As soon as your package has left our warehouse, you will be sent an email with the associated tracking number. You can then track the shipment on the website www.Dpd.ch or www.post.ch with the given tracking number.


What happens if I am not at home when the delivery arrives?


If you are not present at the delivery at your home or at your workplace, the supplier will either put your package in your mailbox or leave you a notification. Depending on the zone, you can either reschedule the delivery or pick up your package at the post office indicated on the notification.


What to do if my package is damaged?


Our order service in the 3.5 Outlet GmbH online shop (3punkt5.ch) processes your orders with the greatest care. However, if you receive your package damaged or opened, we would like to ask you to complain to the post office or DPD accordingly. If the order arrives incomplete, please contact our customer service as soon as possible at: 044 430 35 35.


Returns and exchanges of items purchased online


I bought an item in the 3.5 Outlet GmbH online shop (3punkt5.ch) how can I return it?


Register for your return in our online shop of 3.5 Outlet GmbH with your customer account. To do this, click on "My Account" and "My Orders"

You can then return your return to our branch or send it to us by post.


In our shop

We accept returns of items that you have ordered in the 3.5 Outlet GmbH online shop (3punkt5.ch) within our opening hours in our store (3.5 Outlet GmbH, Richtiarkade 3, 8304 Wallisellen). Returns are free of charge in the branches.

Don't forget to print out your return slip and use it to report to one of our employees, who will then check the condition of the item. If the security label is removed, the return will not be accepted.


Via post

For items ordered online, you can also choose a return by post. You have to bear the shipping costs.

Don't forget to print out the return slip and put it in the package. Please use the package in which you received the items. Our team will check the quality of the item (s) upon receipt of the return. Please do not forget that if the security label is removed, the return is no longer possible.


I bought an item on sale. How can I return it?


You can return sale items to our shop or send them to us by post.


How much time do I have to return an item?


You can return unworn items to us within 14 days. The security label must not be removed. Otherwise it is no longer possible to return the goods.


How will my payment for an item be refunded?


After receiving your return, our staff will check the condition of the items. We will then refund the order value. If you paid by credit card, the refund will be made to the card used. For payments by bank transfer, we will transfer the money back to your bank account. To speed up the processing of the refund, please register the return under "My account" in the "My returns" section.


Payment of a pre-order


On the 3punkt5.ch page, it is possible to pre-order items that are only delivered in the weeks or months following the order.

The specified availability date corresponds to the information 3.5 Outlet GmbH has received from the suppliers.

In the case of payment by credit card or PayPal, the amount will be debited on the day of the order.

If a pre-order is paid by bank transfer, the payment must be made within 48 hours after the order has been processed.

3.5 Outlet GmbH declines any responsibility for changes in the delivery date, cancellations or deviations in the form of the items that are based on changes in the suppliers' production.

If the article turns out to be unavailable in advance, the amount paid will be refunded using the original payment method.

Pre-ordered items will be sent as soon as they are available.


The delivery address given for the pre-order cannot be changed.

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