General Provisions
3.5 Brands Store sells only products that are in perfect condition. When the products arrive at Aleanz GmbH, based in Zurich, they are inspected and fitted with security tags. If such a tag is removed from a garment, the purchased item can no longer be returned.
1. Scope of Application
1.1 These General Terms and Conditions apply to all orders made by the customer via the online store operated by Aleanz GmbH [UID No. CHE-223.540.840].
1.2 By placing an order, the customer confirms acceptance of these T&Cs.
2. Offer and Contract Conclusion
2.1 The presentation of products in the 3.5 Brands Store online shop does not constitute a legally binding offer but a request to place an order.
2.2 By clicking the "Submit Order" button, the customer submits a binding order for all products listed on the order page.
2.3 Upon receipt of the order, Aleanz GmbH confirms the order via email. The sales contract for digital goods is concluded immediately; for physical goods, it is concluded upon delivery.
3. Prices and Shipping Costs
3.1 The prices listed in the 3.5 Brands Store online shop include statutory VAT. For each delivery, Aleanz GmbH charges a flat-rate shipping fee of CHF 9.00, regardless of the number of items.
3.2 No additional taxes or costs are applicable, except for customs duties for deliveries abroad.
3.3 If the package is not picked up from the post or is undeliverable, the customer bears the costs of returns (CHF 25.00).
3.4 Prices may be changed by Aleanz GmbH at any time. The prices published on the website at the time of the order apply to the customer.
3.5 The crossed-out prices refer to the original market price. Since our prices are already discounted, they are below the original market price.
3.6 Aleanz GmbH reserves the right to show the original market price during sales or promotions.
4. Delivery Conditions
4.1 Delivery is made within Switzerland and Liechtenstein.
4.2 The estimated delivery time is 1 to 5 working days unless otherwise specified in the offer. If a longer delivery time is necessary, the customer will be informed promptly.
4.3 If some products are not available, Aleanz GmbH reserves the right to partial deliveries.
Availability of items
When ordering multiple items, Aleanz GmbH aims to process all items together and provides information on their availability. If an item becomes unavailable, the customer will be contacted promptly. If some items are permanently unavailable, Aleanz GmbH may cancel the entire order or part of it.
5. Registration and Data Privacy
5.1 Customers can register or shop as guests in the online store of the 3.5 Brands Store.
5.2 Registration is required for ordering and accessing services.
5.3 Customers are responsible for providing truthful and complete data.
5.4 Personal data are treated confidentially and used solely for order processing and marketing (if the customer opts in).
5.5 Customer accounts contain data such as name, address, email, and phone number.
5.6 Data are shared only with service partners necessary for order fulfillment.
6. Payment Terms
6.1 Payment is made in Switzerland via credit card, PayPal, Twint, or invoice (POWERPAY).
6.2 Accepted credit cards: MasterCard, Visa, PostCard.
6.3 With PayPal, the payment is processed immediately upon order confirmation.
6.4 No claims that are not recognized or legally established can be offset.
6.5 The right of retention applies only within the same contractual relationship.
6.6 If choosing "Invoice Purchase," the process is handled by POWERPAY, according to its terms.
7. Retention of Title
Goods remain the property of Aleanz GmbH until fully paid.
8. Right of Revocation
8.1 Items in warehouse sales or liquidation are excluded from the right of return. The right of return for each item is specified in the respective product descriptions.
8.2 Customers may return unused items within 14 days to the 3.5 Brands Store, operated by Aleanz GmbH, provided the security tag on the clothing remains attached. The period begins upon receipt of the goods.
Returns by mail:
The customer may use the provided return form, filling in name and address. A copy of the invoice must be included.
Return shipping costs are borne by the customer.
Return address:
3.5 Brands Store
Rosengartenstrasse 40
8037 Zurich
Items may only be returned if they are unused, unwashed, and undamaged.
8.3 Only unworn and undamaged shoes can be returned. The shoes must be in their original packaging (shoebox) and the box must be included in the return, but not used as the shipping box.
8.4 For hygienic reasons, underwear and swimwear are non-returnable.
8.5 Exercising the right of withdrawal results in the reversal of the sales contract, and the received goods must be returned. The goods should be shipped back within 14 days after receipt, in their original packaging. The buyer bears the return shipping costs.
8.6 Upon receipt of the goods, the purchase price will be refunded promptly.
8.7 The same right applies to sale items that are not part of a warehouse sale or liquidation.
8.8 It is important to return the goods in perfect condition. Damaged goods may incur additional costs, which the customer is responsible for.
8.9 Goods returned after the 14-day period may be refused. In such cases, the goods will be shipped back to the sender. If accepted despite the delay, Aleanz GmbH may deduct at least 10% of the invoice amount for administrative and processing costs, and this will be communicated to the customer before accepting the return.
9. Warranty and Liability
9.1 Aleanz GmbH guarantees that the goods conform to the agreed specifications. In case of defects, Aleanz GmbH will, at its discretion, remedy the defect or deliver a defect-free replacement.
9.2 The buyer must inspect the delivered goods as soon as possible and report any defects immediately.
Customer service contact:
Email: info@3punkt5.ch
10. Gift Vouchers and Promo Codes
10.1 Gift cards are not available at this time. Customers cannot purchase gift cards on the webshop, but this feature may be available in the future.
10.2 Promo codes are valid only during the specified period and can be redeemed only once per order. Certain brands, categories, or products may be excluded (indicated by three diamonds).
10.3 Multiple promo codes cannot be combined or used simultaneously in a single order.
10.4 If a promo code balance is insufficient to cover the total order, the difference can be paid using the available payment methods.
10.5 Refunds for orders paid with promo codes will be issued via a new promo code. The value of the original promo code cannot be paid out as cash.
10.6 Promo codes can only be redeemed during the order process; after checkout, they cannot be reused.
10.7 Promo codes can offer discounts in percentage or fixed CHF amounts.
11. Variations
Clothing items presented in the 3.5 Outlet webshop are photographs taken voluntarily by the company. Therefore, minimal differences in color or details between the online image and the actual product may occur, which do not constitute a defect or damage.
12. Copyright / Intellectual Property
All content and structures of the products published by 3.5 Brands Store and the entire website are protected by copyright. Use for private purposes is permitted, but any commercial redistribution requires explicit permission from Aleanz GmbH.
13. Liability
Aleanz GmbH (operator of the 3.5 Brands Store) excludes liability for slightly negligent contractual violations, as well as violations by auxiliary persons and agents. Aleanz GmbH is not responsible for damages outside its control, particularly those caused by telecommunications providers, hosting providers, or other third-party service providers.
14. Jurisdiction and Applicable Law
The contractual relationships between the customer and Aleanz GmbH are subject to Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods of April 11, 1980. The competent court for disputes arising from or relating to these agreements is Zurich.
15. Changes to the GTC
Aleanz GmbH reserves the right to amend these General Terms and Conditions at any time. The updated version becomes effective upon publication on the website.
Current version: May 2025
16. Final Provisions
If any provision of these GTC is or becomes invalid, this does not affect the validity of the remaining provisions. The invalid clause will be replaced by the applicable legal regulation.
